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Practice using Oracle's Remote Diagnostic Agent before you need it
Although the DBA can resolve most problems that arise with Oracle databases, there are times when you need to file a Service Request (SR) with Oracle Support. The Remote Diagnostic Agent (RDA) shortens the time it takes for the Oracle engineer to become familiar with your system.
This story continues at http://www.databasejournal.com/news/article.php/3699036
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Thanks,
Linda
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