Hi there
I need to Create a Crosstab Report With Multi Headers
Example : I need the Out put of the report to be like this :

Report name : Agents performance Report
Report Result :

Date | Agent 1 | Agent 2 |
-----------------------------------------------------------
|Calls | App. | Under | Calls | App. | Under |
-----------------------------------------------------------
12/6 | 40 | 12 | 50 | 30 | 10 | 60 |

Definition:

Calls: Any call made by the agents irrespective of its results (busy, not interested, appointments,…) during that day

Appointments: Appointments made during that day

Under : Records where agents has called but did not end (e.g customer is busy, not available, etc) and will be recalled Until that day.

Please help me
Is it can be Done Using Crystal Reports ?
Can it be done Using SQL Statement and Queries ?
Thank you in advance