Top White Papers and Webcasts

  • Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are …

  • Despite the potential of Big Data to transform business outcomes and better compete and outperform competitors, few organizations are seeing the expected value from data lakes built to store and analyze it. Effective cataloging, self-service data discovery, and preparation tools can transform a failing data lake project into a true source of business value. This white paper provides an honest appraisal of the problems data lakes face, and explores some new strategies that can help turn them from a stagnant …