Top White Papers and Webcasts

  • It’s no surprise that there are gaps between Big Iron (invented in the middle of the last century) and Big Data (invented a decade ago). But bridging them together can bring great business value: Customer 360, Real-time Fraud Detection, Active Archive to name a few.    Moving mainframe data into Hadoop storage formats is non-trivial, and processing that data in Hadoop is a challenge as well. Without the right tools, you may end up stalling your Big Data …

  • On-Demand Webinar Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Watch this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and …