Top White Papers and Webcasts

  • Financial services organizations, including banks, brokers, insurance, and wealth management advisors, are subject to a number of regulations to govern data security, making these institutions subject to a great deal of scrutiny over their cybersecurity efforts. This regulatory scrutiny makes data breaches particularly costly. Data breaches can come from any number of sources, including mistakes from well-intended employees, rogue employees, and international crime organizations. Read this executive brief to …

  • Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are …